Terms and Conditions


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Any discounted or promotional items are a FINAL SALE and cannot be refunded or exchanged. We reserve the right to refuse multiple returns of the same product type. Products that are returned empty or less than half-full will not be refunded. Product content must not be altered.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@belcol.ca.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@belcol.ca and send your item to: Bel Col Cosmetics Inc., 11 McAlpine Ave, Upper Unit, London ON N6J 2T3, Canada.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: Bel Col Cosmetics Inc., 11 McAlpine Ave, Upper Unit, London ON N6J 2T3, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Products purchased from Authorized Retailers

Bel Col’s products purchased in all other retail locations must be returned to their original point of purchase. Please note: We do not accept returns on products that were purchased through any other unauthorized retailers of Bel Col Cosmetics. If you have any questions about Authorized Retailers, please contact us atcontact@belcol.ca.

If you should need further information regarding the return of any Bel Col products, please do not hesitate to email us contact@belcol.ca, and it would be our pleasure to assist you however we can.

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